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New Reviewer

Will not fix the windows

Unified installed vinyl siding and new windows last summer. The siding is fine but they outsourced that job and misrepresented that it was from their company. The windows were Unified and they are absolutely the WORST EVER COMPANY. DO NOT USE THEM! The windows are drafty and do not line up to lock. Three visits from "repair" employees were obviously rehearsed. All three said there was nothing wrong with the windows. They do not fix or admit anything is wrong with their products. I have no choice but to sue them now.

User's recommendation: Do not use this company. They do not back their own products and refuse to fix them.

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ID
#2357914 Review #2357914 is a subjective opinion of poster.
Location
West Hills, New York
Cons
  • Company refuses to see defects or fix them
Preferred solution
Fix or replace the windows or refund my money in full
New Reviewer

Worst customer serbice

I called to replace the knobs and lock mechanism of my window systems storm door they would not tell me the brand or sell me the part leaving me with no other option but to replace the whole door they kept asking for the address of the house and they couldn't find it in their records this is a shoddy company I'm a contractor for over 20 years, and I've never dealt with a company this bad in my life you are better off getting a storm door from lowes That does the same thing For much cheaper with a better guarantee. Lowes.b
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ID
#2560081 Review #2560081 is a subjective opinion of poster.
Location
Brooklyn, New York
Loss
$500
Preferred solution
replacement door knobs and locking mechanism for their stormdoir. I called with the serial # and they would not help me
New Reviewer

DON'T BUY FROM UNIFIED

What a horrible company and a horrible experience! I hired them to replace my old fashion wooden windows that I can confidently say kept out the cold drafty wind than their cheap inferior vinyl windows. These windows are drafty and I can actually see my curtains moving when the windows are closed. After two weeks the window pains that Unified installed turned black... I can not see out of them. They said the windows were damaged... the salesman said Air had gotten in it and that's why it turned black. I paid for three windows...they installed two and never returned to put in the third one. The third window is still black... I can't see anything out of it.
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ID
#1751940 Review #1751940 is a subjective opinion of poster.
Service
Unified Window Systems Window Replacement
Reason of review
Bad quality
Loss
$3000
Preferred solution
There's no solution... I don't trust Unified... I really have no confidence in your product.

Horrible

Window measured twice, both times asked and measured, will existing a/c unit fit, both times answer was yes. A/C didn’t fit, bought one that fit, not enought BTU ‘s too small, wouldn’t cool room. Spent $2550.00 , for my 93 year old father to visit, Unified rendered this room useless. They couldn’t have cared or done less. Owner would not speak to or call me back. What a surprise. Worst by far of any company I have ever dealt with. If you want to be frustrated, dissapointed and fully ripped off, use unified. I puke every time I hear their revolting commercial. Talk about false news. They should all be in jail, for making believe they are a legitimate company. Something should be done. *** unified.
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ID
#1612761 Review #1612761 is a subjective opinion of poster.
Location
Selden, New York
New Reviewer

Do not use Unuied Windows!

Unified gave us a price to fix 12 windows. After getting our deposit they said they had to raise the price because of the cost of the materials. Then they came to install the windows but they would not fit. They then wanted to increase the price to get the proper size windows. Then later they wanted an additional increase in the price to remeasure the windows and order the correct price. Each time one agrees to a price increase they raise the price, save yourseld time and money and do not deal with Unified Windows.
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ID
#1570183 Review #1570183 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Unified Window Systems Windows Installation
Cons
  • Terrible company
Reason of review
Pricing issue
Loss
$798
Preferred solution
Full refund

Never buy a door from unified

A bought a five thousand dollar door. The paint is chipping all over. I was told the company went out of business and they are not responsible. I bought the door from them thinking the products they sold were from reliable producers that they represented as quality.
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ID
#1387456 Review #1387456 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

The worst

Was suppose to get warranty service today recieved a call explaining how i have to pay fir tge service because tgey did a New roof siding and a Bay window but didnt give me new gutters smh so i have to pay didnt fix the fisca in my roof when tgey put on a new roof so i have to pay cant fix my *** on the door they gave me because they quoted a price five years ago but took my 85.00 two weeks ago for repairs Now im stuck in a *** contract with these liars for a front door for 1,500 dollars PLEASE BELIEVE THESE REVIEWS THIS COMPANY IS FULL OF ***
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ID
#1376093 Review #1376093 is a subjective opinion of poster.
Location
Hempstead, New York
Service
Unified Window Systems Roofing
Reason of review
Bad quality

Extremely Unsatisfied Customer

They make promises they can’t keep. They lie. They never called I had to call them several times to schedule installation. I got the runaround because I ordered a window as well as a screen door and I couldn’t have them installed the same day because one installer doesn’t work on Mondays and Fridays So I had to schedule my window to be installed Monday and my door to be installed on another day. They promised on the day that my window was going to be installed that they be at my house within a certain time I told them very important that I be the first one they showed up after the window that she had given me becaus so I had to schedule my window to be installed Monday and my door to be installed another day. They promised on the day that my window was going to be installed that they be at my house within a certain time I told them very important that I be the first one they showed up after the window that she had given me. They make up excuses. I don’t know what kind of hodgepodge business this is but they need to be reported to the Better Business Bureau. They should be closed down And lose their business license!!!
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1 comment
#1615151

I had twin Patio doors doors installed. The swing of the doors is opposite the swing of the storm doors so I can’t get out from the back unless I open both inside doors.

Very drafty .... called... spoke w/Vise ... & Anne...

still waiting.... have been told it’s a fire hazard because of the swing of doors.

I would like to know if they would accept this set up in their home! Job # 180****

ID
#1355456 Review #1355456 is a subjective opinion of poster.
Service
Unified Window Systems Customer Care
Reason of review
Order processing issue

New front entry door

waited 9 weeks for instalation. no one even tried to contact me , i had to call them to ask if the door was in . do not ever let phil the installer into your home , he showed up with his 80 year old father as a helper and they argued the whole time . my ne door is all scratched and doesnt close as good as the old one did . they are totaly incompetent . now i have to pay another company to fix what unified did. ,they dropped tols al over the place with no drop cloth , dropped blobs of white caulk all over , and tried to cover up the scratches with touch up paint and made it even worse . the poor old man kept mumbling to himself that he was too old for this kind of work and his son kept barking orders at him . the door is so screwed up the=at he thought it was ok that my new euro lever had to be lifted up to open the door and when i told him that it was wrong he said he didnt know what to do . i was besides myself .. what a total disaster . go somewhere else .... u will be sorrrrrry
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ID
#1110068 Review #1110068 is a subjective opinion of poster.
Location
Hempstead, New York
Service
Unified Window Systems Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
New Reviewer

Needed a roof, I would pay more money than use Unified

Horrible salesman. Rude, nasty when I asked basic questions. Told him I needed the roof done by a certain date. He said yes. When the contract came it said different. He got real nasty when I questioned it. I said if he couldn't do the job within a 5 week span of time I would want to cancel. He said I couldn't and wanted me to sign a not cancel agreement after 3 days. I said not unless he could guarantee a timely completion. He got even nastier and said he didn't need my business. Made references to how close he was to the owner. He left and slammed the door very hard. Would not go near this company
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ID
#1035460 Review #1035460 is a subjective opinion of poster.
Location
Hempstead, New York
Service
Unified Window Systems Roofing
Reason of review
Poor customer service
6 windows 5 out of six went bad! Steel outside doors rust and peel. They boast there steel doors are the best. Rust and peeling well protected with a storm door and awning there still rusting and peeling! Called them they said the door company they dealt with out of...
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ID
#882295 Review #882295 is a subjective opinion of poster.
Location
Valley Stream, New York
Reason of review
Bad quality
I bought windows from the people a few years back and called to get the dryer cover vent from Unified and the secetary pick up and had a flat tone to her voice . No welcoming comment at all! The vent cover to replace was $139.00, I told her you got to be kidding she...
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ID
#827700 Review #827700 is a subjective opinion of poster.
Location
Hempstead, New York
Service
Unified Window Systems Dryer Vent Replacement
Reason of review
Pricing issue

Bad windows

i purchases 4 custom sized windows from unified i thought their windows were of great quality, the ads looked great and i like purchasing locally . after a year the issues began, first the windows started to leak cold winter air so badly that i had to use masking tape around the windows and also recaulked later in the spring and summer i found that the windows fogged on the outside in the morning, not the inside. that first summer i went to one of the home improvement shows where unified had a sales display. i stopped and spoke to the owner of the company about the issues and he told me that it is impossible for the windows to fog on the outside, i showed him a picture. i was told that if i wanted someone to look at it the cost would be $80 just to come out don't you think it should be incumbent of him to want to see the "impossible, can't happen" problem for himself?
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ID
#724638 Review #724638 is a subjective opinion of poster.
Location
Stewart Manor, New York
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
New Reviewer
Unified Window Systems - Avoid!!
Unified Window Systems - Avoid!!
Avoid!!! I had damage to my home from Hurricane Sandy and I had Unified do my roof. It took 6 months to install the roof. Luckily I held back on final payment to get them back to finish. They left debris in my yard over night during the tear off of old roof. The roof...
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1 comment
#911671

I had them do work on my home in Franklin square. The siding was installed poorly and the windows leaked.

When i called for help they were very rude. We will not use them again.

ID
#564855 Review #564855 is a subjective opinion of poster.
Location
Hempstead, New York
Reason of review
Poor customer service
Unified Window Systems - CEO Dan Riccio is a rude SCAM Artist
He refused to refund a deposit left by a woman who passed away 3 days after leaving it. He was extremely rude and condescending to her husband. Told him that is what contracts are for. AVOID THEM AND ANY BUSINESS LOCATED @ 3612 MALLARD RD LEVITTOWN NY. That is his home...
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ID
#513077 Review #513077 is a subjective opinion of poster.
Location
Levittown, New York
Loss
$750
New Reviewer

Terrible service and product

with a signed contract for ONE door that stated the install by date, weeks go by with excuse after excuse (none believable) of why the door was not installed. "oh it's a custom door" (which it isn't), "oh we lost your order". Should have cancelled the order but went ahead and finally got it installed. The installation is TERRIBLE, for a 'custom door' there is no weather stripping on the bottom, the entire reason I replaced my last 50 year old door. Still need to get that issue resolved but would expect I'm stuck with a door that is no better than the door I replaced. DO NOT DO BUSINESS with this company, not even if they offer you something for free.
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ID
#459652 Review #459652 is a subjective opinion of poster.
Location
New York, New York
Loss
$1000

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